Refund Policy – Boldstep Limited
At Boldstep Limited, customer satisfaction and product quality are important to us. This Refund Policy outlines the conditions under which refunds or replacements may be approved for wholesale orders.
Eligibility for Refunds
Refunds or replacements may be considered only in the following cases:
Products received damaged during transit
Incorrect items shipped
Verified manufacturing or quality defects
All claims must be supported with clear photo or video evidence.
Refund Request Timeline
Claims must be submitted within 7 days of delivery
Requests made after this period may be declined
Conditions for Approval
To qualify for a refund or replacement:
Products must be unused and in original packaging
Items must be in the same condition as received
Proof of purchase or invoice is required
Non-Refundable Items
The following items are not eligible for refunds:
Custom-made or special wholesale orders
Clearance or discounted products
Opened, used, or partially consumed goods
Rice or food products that have been opened, unless a verified quality issue is confirmed
Refund Processing
Once approved:
Refunds will be processed within 7–10 business days
Refunds will be issued using the original payment method where possible
Shipping and handling fees are non-refundable unless the error was caused by Boldstep Limited
Replacement Option
Where appropriate, we may offer a replacement instead of a refund, based on product availability and the nature of the issue.
Contact
For all refund or claim requests, please contact our support team through our official communication channels with your order details and supporting evidence.