At Boldstep Limited, customer satisfaction and transparency are our priorities.
This Refund Policy outlines the terms and conditions under which refunds may be issued for wholesale orders.
Eligibility for Refunds
Refunds are only applicable in the following situations:
- Products are received damaged during transit
- Incorrect items are delivered
- Products have a manufacturing or quality defect
All refund requests must be supported with clear evidence such as photos or videos.
Refund Request Timeline
- Refund requests must be submitted within 7 days of receiving the order
- Requests submitted after this period may not be accepted
Conditions for Refund Approval
To qualify for a refund:
- Products must be unused and in original packaging
- Items must be in the same condition as received
- Proof of purchase is required
Non-Refundable Items
The following items are non-refundable:
- Custom-made or special wholesale orders
- Clearance or discounted products
- Opened or partially used rice products, unless a verified quality issue is confirmed
Refund Process
- Once the refund request is approved, the refund will be processed within 7–10 business days
- Refunds will be issued using the original payment method where possible
- Shipping and handling charges are non-refundable, unless the issue was caused by us
Replacement Option
In certain cases, we may offer a replacement instead of a refund, depending on product availability and the nature of the issue.
Contact Information
For refund-related inquiries, please contact our support team through our official communication channels. Our team will assist you promptly.